Friday, December 21, 2007

Happy Holidays

Those of you who were iLUXCARS members last year probably fondly remember our 12 Days of Christmas BLOG from last year. This year, due in part to the fact that we haven't had time to sit down, we've decided on a more subtle approach. If you've logged in lately (and if you haven't why NOT?), then you will have seen our bright, festive, Ferrari RED site. (We'll turn it down a bit next week, don't worry.)

It's been a very busy, very educational, and very successful year. Not to overstate the obvious, but we couldn't have done it without you. iLUXCARS is, before everything else, a network. The largest luxury wholesale network anywhere, as a matter of fact.

Over the next 10 days, as you close out your year, finalize your shopping, visit your families, and service your customers, we'll be here and working (we may take a few hours off on Tuesday).

So, please continue counting on us for the rest of 2007 - as we keep saying - Faster. Safer. Better. The only sensible way to trade.

Wednesday, November 21, 2007


Thursday, as most of you know, is a Holiday. (Happy Thanksgiving!) We trust you'll spend it enjoying turkey, cranberries, some overpriced young nouveau wine, and possibly even your family.

When you get back to work on Friday you'll notice that many of your vehicles have had their bidding closed. If you want to reopen bidding until the deal expires you can now Reject the offer. (Fresh Trade deals only). To do this click on iLuxCars Offers, choose the deal you want to Reject, and click 'Reject.' The bidding will be reopened until the deal expires (usually the next day.)

Your account representatives will be available Friday - we're an Internet company - so feel free to call us with any questions.

Enjoy your day off too - next week is going to be busy.

Thursday, November 15, 2007


Tuesday night (late), we rolled out some new rules: The Rules Are Changing. Wouldn't you know it, only a day later and we've discovered a few things that aren't quite right. So, in the interest of providing you with the sort of service you deserve - we're doing another update. Tonight. Hopefully not as late.

There are 5 important changes:
  1. Fresh Trades will now expire 24 hours after bidding closes (not 2). This is to allow you, the seller, the time to make your retail deal and accept the iLuxCars offer. (If your car is entered on a Friday, bidding closes Monday at noon and the deal expires Tuesday at noon.) Inventory deals still expire 2 hours after the bidding closes.
  2. If your deal expires and you decide to reopen the vehicle you must lower your asking price (Reserve Price) by at least $100. Our single largest complaint (even including how much email we send) is that the reserve prices are too high. (this is wholesale, remember?) This rule helps address that concern.
  3. We've removed the "Reject" button. Reject was never really used the way we thought it would be and we felt that it was causing too much confusion.
  4. We've simplified the process when you forget your password. From now on all you need to do is to enter your email address and click the button. We'll send you your current password. If you have ANY problems, give us a call and we'll step you through it.
  5. If you have enough money on your car and you want to let it run until the bidding closes, let us know and we'll mark the car "Selling All The Way." When we have a car that is "Selling All The Way" the system will automatically accept the highest offer when the bidding closes.

Tuesday, November 13, 2007

The Rules Are Changing

We're rolling out some new rules for the site. These come about after much discussion both internally and externally. The first set of changes all relate to deal and bid expiration:
  1. Bidding will close at 12:00 PM PST for all deals (Fresh Trade and Inventory).
  2. For Fresh Trade deals, the bidding will close the next business day.
  3. For Inventory deals, the bidding will close 2 business days later.
  4. If you enter the vehicle on Friday, the bidding will close Monday at noon.
  5. All Inventory deals will expire 2 hours after the bidding closes.
  6. All Fresh Trade deals will expire 24 hours after the bidding closes. This is to allow you time to close your retail deal.
  7. You must accept the offer before expiration or the bids will no longer be committed. You don't have to wait until the end of bidding to accept. You can reopen the vehicle, but the bidding process will start over.
  8. Your bid is committed only until the deal expires.

The other change only applies to Dealer Inventory deals. After talking to many of you over the last couple of weeks, we've gathered that the vast majority of you know the amount you need to make your deal. You are all putting an asking (or reserve) price that, if met, will make your deal. (Many of you are a still a little confused on the definition of "wholesale", but we're working on that).

So, from now on, if a bid meets or exceeds your asking (or reserve) price the system will automatically accept the offer on your behalf and start the process of getting you paid and your car delivered to the buyer. Which is, of course, our whole purpose - get you paid and get the car delivered, fast.

For bidders, you will now see both the reserve status and the bidding close date as soon as you bid. Also, we're leaving you on the 'Make An Offer' page after you bid (for those of you who want to bid on multiple cars). Bidding, if you're new to the network, is super simple. It takes exactly 2 clicks. Choose the car, enter your bid, click Next, click Submit. That's it.

iLuxCars - Faster. Safer. Better. The only sensible way to trade.

Sunday, November 4, 2007

Selling All The Way

Some of you know that we're constantly working the site, trying to make it better, more useful, more fair, and, of course, simpler. We do a substantial update about twice a month, most of the time, however, it isn't something that leaps out and say "we've changed something."

This weekend is a little different - we're changing something. The reason we're making the changes is because you wanted us to. Last month we signed up our 700th member. This means that there are 700 potential buyers and 700 potential sellers in the network, and, from the site's perspective, 700 potential users with comments about how they would like the application to work.

What we've heard most from our 700 members is that they really, really want to know when a car can be bought. That is - when is a car selling all the way? So, we've got a new way to handle this. Here's the major changes:
  1. Bidding now closes on all deals at 11:00 AM PST. (that's sunny Southern California time).
  2. If a car's asking price is met (or exceeded) the system will automatically mark the car "Selling All the Way."
  3. When a car is marked "Selling All The Way" an email and text notification is sent to all members who are able to bid the car. The email is to remind you that the vehicle is selling when the bidding closes.
  4. If you are the bidder on a car and you've exceeded the seller's asking price (reserve), we'll tell you in your bid confirmation email.
  5. If the deal is "Dealer Inventory" then when the bidding closes, the system will automatically accept the deal on behalf of the seller and we'll go to work moving your car, title, and money.
  6. If the deal is a "Fresh Trade" your account representative will contact you shortly after bidding closes (11:00 AM PST) to determine the status of the deal.

So, big changes around "Selling All The Way." As always, we want your feedback, especially if this doesn't make sense. iLuxCars - the only sensible way to trade.

Monday, October 22, 2007


Halloween's a week away so we thought it was a good time to talk about something scary. No matter how long you've been selling exotic vehicles - this business is fraught with risk. Which is why members of the iLuxCars network should consider yourself lucky.

Successful businesses have to spend a great amount of their capital managing and mitigating their risk. Both human and real capital. Make the wrong choice, and you can be in real trouble.

Let's be honest - every wholeseller and dealer you have dealt with hasn't had your best interests at heart. If you've been doing this for even a short while, you have had your share of experiences where you had to chase down your money on a trade. You've had a car delivered that is less than promised. And you've had advice that put you into a car at a loss way before you had a chance to find a retail customer.

Even the auction isn't risk free. We've yet to meet a single frequent auction user who hasn't had at least one bad, expensive thing happen. Is that my clutch burning?

iLuxCars is all about eliminating your risk. Eliminating. You bid with NO risk. We backup the description, mileage, title, and condition. You sell with NO risk. If you don't get your price - don't sell. You get paid - by us - risk free. Every. Time. And, you get your car transported to you with NO risk. If the car falls off the truck we'll make it right.

Scary this business sometimes, isn't it?

Friday, October 12, 2007

Happy Birthday

We turn 1 this coming Monday (October 15th). While the actual site has been live for longer than that we really put our backs into the idea last October. So, our official birthday is October 15th.

Things have been literally speeding along (you may have noticed that we've been a little absent on the Blog recently, sorry for that). We will have signed up nearly 1000 member dealers by the end of 2007, and as far as we can tell, we're just getting started.

The way we see it, iLuxCars is not just a good idea, it is exactly the right idea. We're out there talking to our members every day and what we're hearing is that we've really hit on something. Our network represents not only the most important luxury and exotic buyers and sellers in the world, but, in our opinion, the best.

So while we're very young (officially 1 year old!), we have big plans for the future. Stick around - we can assure you that what we're planning is going to change the way this business works.

Happy Birthday, iLuxCars. The only sensible way to trade.

Tuesday, September 11, 2007

Site Updates

We've made some changes to the application that address many of your requests. Probably the most significant is that you can now see deals that you bid but you, ahem, didn't win. In addition, you'll see the winning bid amount (which is, of course, a bit more than your bid) and if the deal was successful (Accepted).

You'll also see that we updated (slightly) the 'My Account' page. You'll see that it is a bit simpler, and it includes the 'Lost Bids' link under the 'My Transactions' link. All of this is an attempt to improve your overall experience while using iLuxCars.

Most importantly, you'll certainly notice a snappy new home page (after you login) with some Very Important Usage Information included. We've also shrunk the buttons a bit and added some great new pictures of fancy cars on the home page (because we just know that you can't get enough of that).

As always, we actually want your feedback - most of our changes are requests from our users.

Tuesday, August 28, 2007


There are a bunch of reasons your customers buy from you. At least one of them, we're sure (or we hope), is that you and your team are taking Good Care of the customer (maybe you're just fun to be around). No matter how great you are, at the end of the day, selling a new Ferrari, Lamborghini, Bentley, or other exotic car, is about making a deal.

We're from the same business, so we know a little about making deals. Selling cars, even really exotic, hard to get, highly desirable cars, still comes down to your ability to put the right numbers in front of your customer.

Part of this is the trade-in number. Not to overstate the obvious, but in order to make your deal, you have to provide your customer with enough money on their trade.

So how do you get the right number for the trade? Some of you just KNOW. Most of you have a local wholesaler that you can mostly or partially trust. Sometimes, we know, you guess.

The Point, of course, is to make your deal. This is also the Point, of course, of iLuxCars.

When you put your trade into the iLuxCars Network, most of the time the number you receive from the System will be the best number available ANYWHERE. In fact, 1 out of 4 times, the iLuxCars offer is good enough to be accepted. Again, for every 4 trades you submit to the System AT LEAST 1 of them will give you a number that helps make your deal. Really.

Get the best number - make your deal. Simple. It's just numbers.

Friday, August 10, 2007


We wrote a few weeks back about predictions. Our new research department has been looking at manufacturer incentives this week.

Many of you probably understand this trend, but it always feels better to have your ideas validated. So - prediction: new manufacturer incentives are driving down used vehicle prices.

Manufacturer incentives are good, right? The short answer is yes, but the current wave of factory incentives could push down prices on new and used cars alike.

iLUXCARS, through its extensive industry experience and (new!) Analytics Group found that generally, a $1,000 rebate on a new car translates into nearly the same discount amount on the used car value.[1]

With new incentives comes rising supplies of used cars. The time is now to take action ­– Move Your Used Cars!

Here’s Why…

Incentives usually mean that new car prices will go down, but also expect your supply of used cars to rise– squeezing prices and reducing the overall value of your used inventory.

First, incentives on new cars will make new cars cheaper, narrowing the gap between new-car and used-cars prices. This makes buying a used car less attractive to consumers, so dealers will have to discount them. Second, incentives on new cars will encourage consumers to trade-in their current vehicles to buy new ones, increasing the number of used cars on dealers’ lots. Dealers will have no choice but to cut these vehicles’ prices to move them, either directly to other consumers or at wholesale.

[1] Research from Kelley Blue Book and DMV.ORG confirm this trend.

Tuesday, August 7, 2007


July was another record month for us in many ways.

We hit more than a few milestones this month: the number of network members grew by over 10%; (we're on the edge of passing 600); the most vehicles were submitted in a single month; the most successful transactions between dealers were closed; and we created a new research department.

We now have a first-class department at iLUXCARS dedicated to analytics. The purpose of this is to understand and disiminate the wealth of data that we have and are collecting about the complex wholesale luxury and exotic vehicle market.

We're just getting started with this idea but we're betting that what we learn will be very valueable to the entire network. The point is that we're investing in iLUXCARS and the iLUXCARS network.

We'll keep you posted.

Tuesday, July 17, 2007


For those of you still taking your luxury and high-line vehicles to auction, we ran into an interesting story today - "4 Injured In Car Crash At Auto Auction." If you want to see the video (not nearly as interesting as the iLuxMovie in our opinion), you can watch it on the Ocoee, FL local news station (Channel 9 - which is owned, incidentally, by Manheim).

We seriously hope that none of our network members were involved. If so, our sympathy. For those of you lucky enough to be missed by an out-of-control Cayenne, remember - iLUXCARS solves many of the problems with selling your vehicles at auction including cost, time, and occasionally some very real danger.

While this is probably an extreme example, we're pretty sure that using iLUXCARS has never involved risking your life.

Like we keep saying - the only sensible way to trade.

Tuesday, July 3, 2007

We ought to be in pictures

We made a movie. Really. Hired an actor and everything. The Big Idea is to clarify what it is we do to those of you who aren't 100% sure and to explain what it is we do to dealers who aren't yet in the network (poor people).

If you aren't that active on the site (and why not?) or if you just want to spend some informative, yet entertaining time hearing about the only sensible way to trade (that would be us), you can watch it here:

(It takes a few seconds to download, don't worry.)

The movie will tell you that we are now the largest online network dedicated to luxury and exotic dealers. And, we're really just getting started. We plan to double the size of the network in the next several months.

So, for those of you who didn't get an iPhone, don't own an iPod, and have never seen an iMovie - don't worry - we're happy that you are part of iLUXCARS.

Friday, June 29, 2007


Starting and running iLuxCars has been nothing short of frantic. Exciting. Challenging. Fun. Exhausting. As some of you know, we now have the largest community of luxury and exotic dealers on the Internet. And people are signing up every day. Every. Single. Day.

Our Single Biggest Issue - hang on, transport needs the keys to the red 430 across the way. OK, I'm back. Hold on, the BIG printer is out of paper. Whew - we're growing. Fast. It's busy here.

Many of you have done what we're doing with your business. And, as you know, on some occasions you get so busy you forget to tell your customers what it is you really do.

One needs to focus. Obviously, the focus of iLuxCars is about helping you sell your vehicles wholesale. But, what we're good at - very, very good at, is helping you make your deal by buying your trades at good prices. Of course we're a great service for wholesale of your luxury and exotics that you already own, but that isn't our focus.

To be absolutely sharp about it - iLuxCars buys, at absolutely the best prices anywhere, any trade as it is happening. If you are making a deal that involves a trade of a luxury vehicle, most of the time we will get you enough money - fast - that it will be more profitable for you to wholesale the vehicle than it would to put the car on your front line.

Because this is important - we're sharpening our focus - we'll repeat that: Most of the time it will be more profitable for you to wholesale your trade through iLuxCars than it will be to put it on your front line.

You want to know why we're so sure of this? Because iLuxCars was originally created to solve this problem for the Ferrari and Maserati dealership group of Southern California. The process and costs involved in taking a car on trade, recon, management, and marketing all the time dreaming of a retail customer somehow turning our depreciating asset into some real money simply doesn't pay. The margins are too low. The risks are too high.

We're not saying that wholesale is the only answer. What we are saying is that because of the size and breadth of our national network, wholesaling your vehicle through iLuxCars is often the more profitable choice.

As usual, we're always happy to hear from you. We'd love to discuss this, or any, topic, any time. After all, we're working on focus.

Tuesday, May 22, 2007


We predict potential outcomes based on actions every day. If I speed in my car, I have a high likelihood of spending a weekend in traffic school. If I choose to eat an entire pizza at lunch every day I can predict I'll need new jeans on a more regular basis.

Each choice and potential outcome are part of our life's data set. The amount of data is relatively small, and the potential outcomes are well-known. We don't give the decision process much thought.

Many data sets we collect and use in our day to day lives and businesses are not as easily analyzed. They require a more expert analyses to form a reasonable prediction. Not all patterns are easily recognized; many contain seemingly unrelated data.

Making predictions on luxury vehicle values can be a squishy problem without proper data and proper analysis of that data. How will the new model year affect the numbers? What about lease returns? What's selling today and at what price? Who's selling and who's buying?

At iLuxCars, we have a great deal of data about what the numbers are and will be. We're constantly collecting this data. In fact, we feel that it is our most important job to analyze and refine this data and improve our predictions as it relates to this data. We're the expert opinion in this case, and it's our mission to recognize the patterns and share that information - predictions - with the network.

As a member of the network, you have access not only to fast, competitive wholesale numbers on luxury vehicles, but also our expert predictions on when you should buy and when you should sell (which is often more important).

Thursday, May 17, 2007

Let's Make A Deal

We've introduced something completely new and very likely brilliant this week - it's called Swap. You'll see it on your home page when you login.

Swap is a way for you to negotiate both a sale and a purchase at the same time. It allows you to negotiate with other dealers who have something you want to own.

It works like this: Say you own a white, 1999 Arnage with 50,000 miles and you are into the car for $62,000. The car is sitting on your lot, in your inventory, using your cash doing precisely nothing. Next, assume you have a customer that is dying for a silver '05 or '06 Ford GT. With the new Swap - you get to make a deal.

Enter your vehicle the way you normally would, but choose Swap on the page where you enter the type of deal and asking price (Swap, $62k). Next, in the swap list, choose the silver GT on the left, your priceless Arnage on the right, and click Finish. That's about all there is to it.

If you are the lucky owner of the silver Ford, you'll get an email (we can almost hear the moaning out there) from the system letting you know that there is a Swap Proposal for your vehicle. If you like the numbers, login and click the Accept button and both deals are made. If you don't like the numbers (small chance) you can change them.

Both of them. Just to be clear, you can suggest a different price for the '99 Arnage and/or a different price for your car. Each time you do this the other network member is notified and they have a chance to accept or counter.

Once you accept the other network member's proposal, we immediately begin the process of arranging payment and transportation for both vehicles. And, as you would expect, all fees and transportation are included, along with the guarantee - payment, title, and condition.

Happy trading.

Wednesday, April 25, 2007

Over Communicating

We've received a few complaints from members about duplicate email notifications on vehicles. Our first reaction was to scour our logs and databases to find the bug that sends more mail to some members than others. Well, we scoured, and found, quite happily, that we don't have such a bug.

We do realize it still looks like a problem with our system. So, for those of you who really care, here's some possible reasons:
  1. Forwarding loops
  2. Internet Glitches
  3. Mail client settings to POP3 accounts

Forwarding Loops
A forwarding loop can occur when you have at least two mailboxes, say "A" and "B." Mail received on "A" is forwarded to "B" and mail received by "B" is forwarded to "A."

If you are forwarding email from one server to another, this may be the reason.

Internet Glitches
If our server (or any server) that that handles mail delivery sends an email but does not receive an acknowledgement of its arrival in sufficient time, the sending server assumes the mail didn’t arrive and sends it again. The problem is that the first mail was probably received OK and it will be delivered to the persons mailbox. Then, the second mail would arrive shortly after.

The reason for the internet glitch can be exacerbated if forwarding is configured.

Mail client settings to POP3 accounts
For this category, We’ve read about a number of scenarios where there are multiple POP3 accounts and Outlook or Outlook express is set up to download the messages, but leave a copy of the message on the server.

In this mode, Outlook or Outlook express has to maintain a database of the messages that have been downloaded, so it doesn’t try to download the same one again. Occasionally this database can be corrupted and result in duplicate emails being downloaded.

There have been email duplication issues caused by Outlook 2002 prior to Service pack 2 of office.

Friday, April 6, 2007


We all could do with a bit of help these days with organizing our lives. At iLuxCars, we're keenly aware that you are receiving more and more emails (and text messages) from our system every day. As more and more dealers join the network more and more email is being sent.

Most of our team has created a simple set of Outlook rules to help move all of the email from the system into a single folder. We thought that it might make your lives a bit eaiser as well, so we've outlined the steps in this document. (You will need the Acrobat Reader to view this document).

Thursday, March 15, 2007

It's getting hot in here

I don't know how many of you caught the Today Show the day Punxsutawney Phil predicted a short winter. Even though it appears the uppity groundhog was a bit off (there was record-breaking snow in the days following Phil's scientific prediction), winter is clearly on it's way out.

At iLUXCARS, we're already seeing an increase in demand for vehicles throughout the country, especially for those of you unlucky souls who have to suffer through winter. (Our corporate headquarters, as you probably know, is in sunny Costa Mesa, CA.)

Our take on all this - everyone is looking for cars. Even accounting for the outstanding growth in the iLUXCARS network, we're already on track to have another record month.

To paraphrase the famous Pennsylvanian rodent - It's getting hot in here.

March Madness

Filled out your dealership's March Madness pool yet?

Here's how it typically works around here:
  1. You spend hours researching all 64 teams and turn in your completed bracket after a kiss for good-luck.
  2. You call in "sick" so you can watch each one of your teams lose by the end of the first weekend.
  3. The person that wins your pool every year is the girl who picked the teams based on jersey colors.
While we really don't have time for this sort of distraction, we do like to remind all of you that even though we're adding dealers faster every day, we are aware of the important things going on in the world. These are (from the iLUXCARS perspective):
  1. The real value of late model Aston Martins
  2. How to make our site even better looking (hard, we know).
  3. Will any of us make any money on the final 4.

Thursday, March 8, 2007


We had an explosion today near our corporate headquarters in Costa Mesa. Seriously. We're working away, writing code and taking bids and the whole top floor literally shook. As much as we would like to think that it was caused spontaneously by the remarkable activity on iLUXCARS, we're not prepared to take full credit - at this time, at least.

The trade floor was truly buzzing today - a record day, but, like we said, not enough to cause an explosion. At least, as far as we know.

Just so you know, nothing was damaged. Our web site is actually running in a nearly indestructible, fantastically redundant location near Pleasanton, CA. Also, we did a full safety check - trade floor, engineering, marketing, arbritration, even art - all fine. (We haven't heard directly about the team in the logistics group, but we're not worried - if anyone can handle it, they can.)

Wednesday, February 28, 2007


As many of you have probably noticed, we've done a bit of a facelift on the site. As usual, we LOVE feedback, good or bad. If for some reason you have haven't seen the new, new thing (likely because you've told us to remember your password), click "Log out" from within the application (top right corner) and you'll see what all the fuss is about.

Along with the cosmetic improvements we've added a new view under My Account\My Accepted Transactions and My Account\Purchases Won called Deal Resolution Status. This page is for you to track all aspects of a deal after you have bought or sold a vehicle. This means things like approximate pickup date, delivery date, title status, check status, etc. Again, we would love your comments.

Thursday, February 22, 2007

It's a Seller's Market

We're seeing unique numbers this month. The number of successful transactions (the number of deals that are accepted by sellers) is up over 80%. (Even ignoring the fact that it's a short month, this is interesting.)

While we believe that a good part of the reason for the jump in successful transactions is simply the overwhelming value of iLUXCARS, it is clearly a good time to be a seller. Not only are the numbers telling, but, and much more significantly, we're hearing from you that you are looking for cars to buy.

Literally everyone we talk to wants to buy. Unique. So, got anything to sell?

Tuesday, February 20, 2007

Site Changes

We’ve been extremely busy over the last 6 weeks. The network is growing faster than we expected, and we’re getting more vehicles every day. The most encouraging aspect of the whole process is that the percentage of successful transactions is growing faster than even we expected (and we’re terribly optimistic).

Given all of this (great) activity – we have been unable to make personal contact with everyone in the network. We’re working on this diligently, and we promise to connect with each one of you over the next couple of months.

At the same time, we’ve been just as busy working on the technology. The most visible change was rolled out last night (February 19th). We’ve moved all of the pages related to your account (Transaction History, Profile, Requests, Notifications, Issues, and Preferences) under a new, consolidated link on the main page called “My Account.”

We’ve made the change because some of you have mentioned that finding these items is either hard or impossible due to your screen resolution. So, we’re trying to both accommodate a smaller resolution and make the application simpler to use.

iLUXCARS - the only sensible way wholesale luxury and exotic vehicles.

Tuesday, January 2, 2007


We've completed our first year at iLuxCars. It’s been an interesting drive. We started, on purpose, cautiously. We weren’t sure about several things, not the least of which was how we could ensure a great experience every time you bought or sold a vehicle.

We know that there is a good deal still to work out. For instance, we’ve know that transportation is still pretty fuzzy to most of you – that is, we’re still getting quite a bit of, “When will my car get here?” and, “What do you mean release the car without a title?”

Towards the end of the year we started putting our backs into the idea. And we can say now, with confidence that it’s working – working well. The feedback we’re getting from most of you has been overwhelmingly positive. While we have always been sure the market needs a flat, open, fair, and efficient marketplace for luxury vehicles, it’s reassuring to hear it from you.

We also hit some milestones last year that we just have to share. (We would have shouted about this earlier but we were busy). So, here’s a few interesting statistics, all since May of 2006:
  • 250 dealers
  • Over 100 million dollars worth of vehicles submitted
  • Average sales price: $91,722
  • Average Bid to Target: 92% (this means that on average, your asking price is about 8% high, although a good number of you are still overly optimistic)

For 2007, we’re resolving to do more. We promise to get a clear, readable user agreement to each and every one of you. We will fully explain and solve transportation. We will add more cool and useful features to the site. And, most importantly, we will continue to guarantee title, condition, and payment.